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        Old 18-05-2020, 05:49 PM   #2566
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        Hi OCBC,

        I am trying to buy a USD denominator share in SGX. My giro linked bank account is in SGD.If I leave the settlement currency in USD when buying the shares, will the trade go through and auto deduct and convert the amount I buy in USD into SGD and deduct from my SGD bank account?

        Because when I change the settlement currency to SGD in my buy screen, it does not help me convert the buy price from USD to SGD.
        Hi Langstona,

        Your understanding is correct. GIRO is only for SGD settlement trade.

        To settle USD denominated trades in SGD, you have 2 options:

        1. When you are placing the order, you may select your settlement currency as SGD on the order ticket. After clicking on the submit button, there will be an order confirmation screen showing the value in the traded currency USD.

        You will be able to see the settlement amount in SGD the following day from the iOCBC Portfolio ?Outstanding Position page or your e-statements.

        2. If you wish to settle in SGD but did not select the settlement currency before the order is submitted, do contact your trading representative immediately for assistance.

        You may find the contact details of your trading representative on iOCBC by clicking on “Account Mgmt?on the top menu and select “Account Details?

        Lastly, please do ensure you have sufficient funds for the GIRO deduction.

        ^DG
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        Old 18-05-2020, 10:30 PM   #2567
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        Hi Langstona,

        Your understanding is correct. GIRO is only for SGD settlement trade.

        To settle USD denominated trades in SGD, you have 2 options:

        1. When you are placing the order, you may select your settlement currency as SGD on the order ticket. After clicking on the submit button, there will be an order confirmation screen showing the value in the traded currency USD.

        You will be able to see the settlement amount in SGD the following day from the iOCBC Portfolio ?Outstanding Position page or your e-statements.

        2. If you wish to settle in SGD but did not select the settlement currency before the order is submitted, do contact your trading representative immediately for assistance.

        You may find the contact details of your trading representative on iOCBC by clicking on “Account Mgmt?on the top menu and select “Account Details?

        Lastly, please do ensure you have sufficient funds for the GIRO deduction.

        ^DG
        When i receive dividends in USD, it will be automatically converted to SGD when credited into my linked SGD bank account?
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        Old 18-05-2020, 10:33 PM   #2568
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        Hi OCB, what is the AVG balance to be maintained for Frank account?
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        Old 19-05-2020, 03:02 AM   #2569
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        Like you, I got the experience before of not getting the bonus interest due to late posting date, so the lesson I learnt after that is try not to spend towards the last days of the month. For your case, still got 2 working days before May, but I notice OCBC usually takes longer to post transaction compare to other banks, so I just avoid using my OCBC card in the last week altogether.
        Thanks for sharing.
        The irritating thing is I didn't think 28Apr was too late for the spend to be not counted in Apr.
        It was the 3rd last working day of the mth, so I can't believe there was insufficient time for the txns to be posted.
        So I went ahead to deliberately spend S$80+ so that I can hit S$500.
        Also OCBC is not very transparent as compared to UOB on the posting date. So even if it was posted in Apr but due to some backend problem it was not included, I wouldn't have known.
        Wasted my effort and money with OCBC card. Disappointed.
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        Old 19-05-2020, 03:07 AM   #2570
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        Hi direbmem,

        Transaction date refers to the date when a purchase is made.

        Posting date refers to the date the transaction is received by the card issuer, OCBC Bank.

        As merchants may make a settlement a few days (up to 7 business days) after the transaction has been made, posting date may be a few days later than the transaction date. As such, the bank has no control over when merchant records the transaction.

        The cashback computation is based on the transactions posted within the calendar month.

        ^DG
        I fully understand what is txn vs posting date. No explanation required.
        But how would I know if it was really posted late or it was due to some system issue on OCBC's backend? It's not like OCBC always show the posting date in internet banking like UOB.
        Like I said, it was the 3rd last working day, it's ridiculous the posting was delayed till May.
        __________________
        每段故事都有一篇剧情
        每段爱情都像动人旋律
        一颗真心却只向着你前进
        也许爱越单纯越着迷

        你是窗外另外一片风景
        在你眼里我是什么关系
        你的呼吸藏在我的爱情里
        何时能诚实面对自己

        我们从不开口那个言语
        那一句我爱你
        永远像少了勇气
        别人都说
        我和你之间的关系
        没有人相信只有关心

        我们从不正视那个问题
        那一些[color=#e10900]是非题[/color]
        总让人伤透脑筋
        我会期待
        爱情盛开那一个黎明
        一定会有美丽的爱情
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        Old 19-05-2020, 09:49 AM   #2571
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        I fully understand what is txn vs posting date. No explanation required.
        But how would I know if it was really posted late or it was due to some system issue on OCBC's backend? It's not like OCBC always show the posting date in internet banking like UOB.
        Like I said, it was the 3rd last working day, it's ridiculous the posting was delayed till May.
        Thank you for the feedback.
        We will share it with the relevant department.

        Merchants have up to 7 business days to post a transaction. This is not within the banks' control.

        ^DG
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        Old 19-05-2020, 10:01 AM   #2572
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        Hi OCBC,

        When is your app going to enable face unlock for Android 10?

        Interactive Brokers and Singpass are already supported!
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        Old 19-05-2020, 10:48 AM   #2573
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        Hi OCB, what is the AVG balance to be maintained for Frank account?
        Hi there,

        If you are above 26 years old, there will be a monthly service fee of S$2 if your daily average balance for the month falls below S$1,000.

        ^DG
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        Old 19-05-2020, 10:51 AM   #2574
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        Hi OCBC,

        When is your app going to enable face unlock for Android 10?

        Interactive Brokers and Singpass are already supported!
        Hi,

        OCBC OneLook is currently available for iPhone X or newer models with facial recognition (Face ID), running on iOS11 or above.

        ^DG
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        Old 19-05-2020, 01:53 PM   #2575
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        When i receive dividends in USD, it will be automatically converted to SGD when credited into my linked SGD bank account?
        Hi Langstona,

        Are your shares held with CDP?

        If yes, for information on dividend payment, please refer to https://www.sgx.com/cdp-goes-digital...sion%20Service or contact CDP for assistance.

        If you have other enquiries, please drop us a PM with your mobile number and we will get in touch with you.

        ^DG
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        Last edited by OCBC Bank; 19-05-2020 at 01:58 PM..
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        Old 19-05-2020, 02:17 PM   #2576
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        Thank you for the feedback.
        We will share it with the relevant department.

        Merchants have up to 7 business days to post a transaction. This is not within the banks' control.

        ^DG
        Meanwhile, because this information on whether it's the merchant posting late or OCBC's backend issue is NOT visible to me at all, and my txn date is not on the last day of the month (on the 3rd last working day of the month), can you you grant my appeal to have the spend bonus for Apr please. I have been using OCBC 360 account for many years.
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        Old 19-05-2020, 03:07 PM   #2577
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        Hello

        I am trying to sign up for the OCBC RoboInvest page, but whenever I login with my Online banking - it says there is an error and give me the contact centre number to call in.

        Is there anyway to by pass this?
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        Old 19-05-2020, 04:24 PM   #2578
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        Thanks for sharing.
        The irritating thing is I didn't think 28Apr was too late for the spend to be not counted in Apr.
        It was the 3rd last working day of the mth, so I can't believe there was insufficient time for the txns to be posted.
        So I went ahead to deliberately spend S$80+ so that I can hit S$500.
        Also OCBC is not very transparent as compared to UOB on the posting date. So even if it was posted in Apr but due to some backend problem it was not included, I wouldn't have known.
        Wasted my effort and money with OCBC card. Disappointed.
        understand your predicament, I know the feeling after trying hard to reach the target and then get nothing in the end. I remember I appealed before also not given, UOB tends to be more understanding, my appeal was accepted by UOB after I did not get the bonus last month due to 1 ineligible spending.
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        Old 19-05-2020, 05:05 PM   #2579
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        Hello

        I am trying to sign up for the OCBC RoboInvest page, but whenever I login with my Online banking - it says there is an error and give me the contact centre number to call in.

        Is there anyway to by pass this?
        Hi there,

        Have you tried clearing cache before re-attempting? Or attempting from another web browser?

        If that still does not work, please share your contact number with us via DM, thank you.

        ^XF
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        Old 19-05-2020, 05:11 PM   #2580
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        Meanwhile, because this information on whether it's the merchant posting late or OCBC's backend issue is NOT visible to me at all, and my txn date is not on the last day of the month (on the 3rd last working day of the month), can you you grant my appeal to have the spend bonus for Apr please. I have been using OCBC 360 account for many years.
        Hi there,

        If you'd like to request for an appeal on this, please drop us a secured email via internet banking.

        1. Log in to https://internet.ocbc.com/internet-banking/
        2. At the top of the page, find the word 'Mailbox', click on it
        3. Click on ‘Compose?br /> 4. From there, please clearly state your request.

        Just to share once again, as merchants may make a settlement a few days (up to 7 business days) after the transaction has been made, the posting date may be a few days later than the transaction date. As such, the bank has no control over when merchant records the transaction.

        ^XF
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